Support hours: Mon–Fri, 09:00–16:00 (Athens)

Remote support
Tower.gr

Managed IT

Managed IT support for small businesses in Greece.

Remote technical support from Thessaloniki for websites, business email, DNS and everyday IT operations. Agree the work and support arrangement before we start.

Managed IT and technical support

Hands-on support for recurring business IT needs, from troubleshooting user issues to coordinating the technical pieces behind websites and email.

  • Remote support and issue handling
  • Advice on service changes and migrations
  • Coordination across domains, hosting and business apps

Operational support for WordPress sites and business web properties that need maintenance, updates, performance checks and troubleshooting.

  • Core and plugin update planning
  • Basic hardening and uptime checks
  • Incident response and rollback support

Configuration and support for DNS zones, mail routing, deliverability records and provider changes.

  • DNS edits and propagation checks
  • MX, SPF, DKIM and DMARC alignment
  • Mailbox setup and migration assistance

Monitoring and backups

Routine operational safeguards for websites and servers, with alerting, backup verification and maintenance planning.

  • Backup review and restore readiness
  • Monitoring for key business services
  • Operational checklists for recurring tasks

Working together

How the service model works

1

Tell us about your current setup, the issue and what you would like to improve.

2

We confirm responsibilities, timing and costs before starting.

3

Get direct support for agreed maintenance, everyday questions and planned changes.

Managed IT FAQ

Common questions before handing technical operations to a smaller provider.

Check support hours, scope and how we start working together.

Is Tower.gr a fit for a small business without in-house IT?

Yes. The service model is designed for small teams that need one practical technical partner for domains, hosting, WordPress, mail flow and recurring support work.

Can you take over an existing website or mail setup?

Yes. Existing domains, DNS zones, WordPress sites, VPS servers and Google Workspace environments can be reviewed and then supported as part of an ongoing service relationship or a specific project.

Do you handle one-off fixes as well as recurring support?

Yes. Some requests are project-based, such as a migration or DNS cleanup, while others turn into a recurring support relationship for day-to-day technical administration.

Can support cover both business email and websites together?

Yes. That is one of the strengths of the service model. DNS, website hosting, WordPress, mail routing and user-facing issues can be handled together instead of being split across vendors.

Need technical help?

Send one structured request instead of chasing multiple support paths.

Use the request page to send a managed IT, WordPress, email or general support request with the key details already organized.